Jeff Carver
Synopsis
Jeff Carver, a former U.S. Army member with service-related injuries, found employment at InspiriTec, Inc. in 2011 after a prolonged job search. Rising through the ranks, he now manages a team of 140 employees at the U.S. Army’s Human Resources Service Center, leveraging his military experience to assist callers with benefits inquiries while pursuing further education and supporting fellow wounded warriors.
The Full Story
After leaving the U.S. Army with service-related spine and neck injuries, Jeff Carver spent five months unemployed and submitted over 200 job applications before joining InspiriTec, Inc. in September 2011.
As a customer care representative (CCR) for the U.S. Army’s Human Resources Service Center (HRSC), Carver uses his military experience to assist callers with military benefits-related questions. He was quickly promoted to lead CCR, then to program manager of the HRSC, and later to personnel security assurance program manager. Promoted again to Defense Manpower Data Center program manager and later deputy program director, he is currently responsible for 140 employees who answer 40,000 calls monthly. It is estimated he will soon oversee 250 employees answering more than 100,000 calls monthly.
Carver has an associate’s degree in general studies and is currently pursuing a bachelor’s degree in human resources. Despite his increasing work and educational responsibilities, he always makes time to provide career guidance and support for other wounded warriors.
